IndiGo confusing passengers on ‘Seat Plus Premium Seat’

by Devesh Agarwal What are the best seats for tall or wide passengers on IndiGo flights? Read on to learn. Two weeks ago, as I was making a booking on IndiGo for a flight to Delhi, I was offered a chance to buy ‘Premium Seats’ under the airline’s Seat Plus value add-on plan for Rs.…

Airline consumer complaints down from previous year

By BA Staff Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during the first nine months of this year were down 14.1 percent from the first nine months of 2012, according to the U.S. Department of Transportation’s Air Travel Consumer Report released. From January to September 2013, the Department received 10,439 consumer complaints,…

Air India may not get compensation from Boeing for 787 grounding

by Vinay Bhaskara After Air India joined most global operators of the Boeing 787 Dreamliner in grounding the aircraft following a Federal Aviation Administration (FAA) emergency directive due to issues with the 787’s Lithium-Ion batteries, the beleaguered Indian national carrier is reportedly seeking compensation from Boeing for the losses caused by the grounding. India’s civil…

Infographics: April Data for the Indian Airline Market

The image above shows the load factors at each of India’s airlines. Considering that Kingfisher has shrunk so much, it is surprising that their seat factor has not elevated past its pre-downsize levels. The image above shows on-time performance for April. Two interesting things to note about the data. First, Kingfisher’s OTP has come back…