DOT fines Brazil’s GOL airline largest penalty for violating airline consumer rules

By BA Staff The U.S. Department of Transportation (DOT) fined the Brazilian airline GOL $250,000 for violating a number of DOT’s rules protecting the rights of air travellers. This is the largest penalty assessed for violations of the rules adopted in April 2011. The airline was ordered to cease and desist from further violations of…

Airline consumer complaints down from previous year

By BA Staff Airline consumer complaints filed with DOT’s Aviation Consumer Protection Division during the first nine months of this year were down 14.1 percent from the first nine months of 2012, according to the U.S. Department of Transportation’s Air Travel Consumer Report released. From January to September 2013, the Department received 10,439 consumer complaints,…

US airfares down 3.6% in second quarter 2013

By BA Staff The average domestic air fare decreased to $378 in the second quarter of 2013, down 3.6 percent from the average fare of $392 in the second quarter of 2012, measured in constant 2013 dollars, the U.S. Department of Transportation’s Bureau of Transportation Statistics (BTS) reported. Huntsville, Ala., had the highest average fare,…